Terms of service

Introduction and Scope

Welcome to Valtrionaux (hereinafter referred to as "we" or "us"). This Service Policy governs your use of our online store and outlines the terms under which we offer our products. By accessing or making a purchase through our website, you agree to the terms set forth in this policy. This policy applies to all users and visitors of our site.

User Accounts and Website Responsibility

When you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We strive to keep our website secure and operational, but we cannot guarantee uninterrupted access. We are not liable for any damages or losses arising from unauthorized access to your account due to your failure to safeguard your information.

Products, Inventory, and Pricing Rights

All product descriptions, images, and pricing displayed on our website are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time. While we make every effort to ensure accuracy, errors may occur. In the event a product is listed at an incorrect price or is out of stock, we reserve the right to cancel the affected order and issue a full refund.

Orders and Payment

By placing an order, you agree to provide accurate and complete information for billing and shipping. Payment is processed at the time of purchase. We accept Visa and MasterCard. Your order constitutes an offer to purchase, and we reserve the right to accept or decline it for any reason. Confirmation of payment does not guarantee fulfillment until the order has been processed.

Shipping Policy

For details on delivery coverage, fees, and timelines, please refer to our Transportation Terms. The standard processing time is 1 to 3 business days, and the estimated shipping duration is 5 to 9 business days after dispatch. View our full Shipping Policy here.

Order Cancellation Policy

Orders can be cancelled within 48 hours of placement if not yet shipped. After 48 hours or once shipped, cancellation is not possible; instead, please wait for delivery and request a return. The refund will be issued to your original payment method within 1 to 3 business days. View our full Order Cancellation Policy here.

Return and Exchange Policy

Returns and exchanges are accepted within 40 days of delivery. Conditions include quality issues, appearance defects, mismatched items, or no-reason returns. The refund will be processed within 1 to 3 business days after we receive and inspect the returned item. View our full Return and Exchange Policy here.

Refund Policy

Refunds are issued back to the bank card account (Visa or MasterCard) you used for payment. Depending on the processing efficiency of different card issuers, we anticipate the refund will arrive within 1 to 3 business days. If you do not receive it within this timeframe, please contact us for assistance.

Disputes and Governing Law

This policy is governed by the laws of the United States, including applicable data protection standards. We reserve the right to update this policy and will notify you of any material changes. Any disputes arising from your use of our site or purchases shall be resolved in accordance with these terms.

Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Information collected during your visit or purchase is used solely to process transactions, improve your experience, and communicate with you. We do not sell or share your data with unrelated parties. For full details, please review our Privacy Policy available on our website.

Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

Modification of Service Terms

We reserve the right to amend or update this Service Policy at any time. Changes will become effective upon posting on our website. Your continued use of our site after any modifications indicates your acceptance of the updated terms.

Contact Us

If you have any questions or concerns regarding this policy, please reach out to us using the details below:

Address: 29368 N Lake Dr, Lake Elsinore, CA, 92530, United States

Phone: +1 (310) 505-9489

Email: support@valtrionaux.com

Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CET)